Job Description

Job Title: Computer Technician.

Company Description:
Recently named one of Inc. 5000's Fastest Growing Companies in America , Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey. We specialize in delivering comprehensive IT solutions to businesses across various industries. Our team fosters a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.

Summary:
As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.

Job Responsibilities:

• Provide technical support to clients via phone, email, or on-site visits, addressing hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
• Install and configure operating systems and software applications based on client requirements.
• Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
• Assist in the setup and deployment of new IT equipment and systems.

Hours of Work: Typically 8:00 AM to 4:00 PM.

Travel Requirements:
Travel may be required for onsite client visits or installations.

On-Call Responsibilities:
Occasional, for urgent technical issues (less than three times per week).

Special Conditions or Requirements:
Strong technical troubleshooting skills, a customer service orientation, and the ability to work independently or as part of a team.

Success Criteria:
Success in this role will be measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.

Reporting:
Reports to the IT Manager or Technical Team Lead.

Qualifications:

• Associate degree or technical certification in Information Technology or a related field preferred.
• CompTIA A+ certification or equivalent experience.
• Experience providing technical support in a help desk or service desk environment.
• Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications.
• Excellent communication, problem-solving, and customer service skills.

Benefits & Perks (TBD):

• Competitive salary and 401(k) retirement plan.
• Paid time off and a comprehensive benefits package.
• Professional development and certification reimbursement opportunities.

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