Job Description

Bachelor's Degree and A+ Certification Required to Apply

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota's top employers. Our clients include ground-breaking start-up companies and well established billion dollar organizations who want to find their next generation of talent.

The Job

We are currently recruiting an entry-level Desktop Support Technician to support customers in a hands-on, relationship-focused IT environment. In this role, you'll work closely with experienced IT professionals and serve as an extension of the internal technology team. This is a great opportunity for someone who enjoys working with people, learning from senior engineers, and building a long-term career in IT support.

What You Will Be Doing

• Provide hands-on desktop and technical support for end users
• Work alongside senior IT team members to deliver reliable, high-quality service
• Troubleshoot hardware, software, and basic connectivity issues
• Assist with workstation setups, upgrades, and device configuration
• Support onboarding and offboarding technology needs
• Interact directly with users in a professional, friendly manner
• Document issues, resolutions, and next steps in a ticketing system
• Escalate more complex issues while learning from experienced team members

Our Ideal Candidate Has

• Technical foundation: CompTIA A+ certification and a strong understanding of desktop hardware and operating systems
• Customer-focused mindset: Comfortable supporting users face-to-face and building trust through service
• Communication: Able to explain technical issues clearly and professionally
• Problem-solving: Enjoys troubleshooting and learning through real-world experience
• Independence: Comfortable working onsite and managing day-to-day priorities
• Growth-oriented: Motivated to learn from senior engineers and grow within an IT career path

Requirements

• Bachelor's degree
• CompTIA A+ Certification

Compensation: 

• $45,000-55,000/year + benefits
  

Katapult Network is an equal opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

We're social! Follow us on:

Instagram: @katapultnetwork

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Other titles we would consider: IT Support Technician, Desktop Support Analyst, Help Desk Technician, Computer Support Specialist, Technical Support Specialist, IT Support Associate, Service Desk Technician, Systems Support Assistant, Computer Technician, Computer Support Technician, Help Desk worker, Help Desk Analyst, Help Desk Support, IT Support Specialist, IT Help Desk Specialist

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