Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.
Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.
About the Role:
This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues. You'll spearhead the management of high-visibility incidents, customer escalations, ensuring rapid and effective responses to complex technical challenges. Key projects include designing self-serve support processes, collaborating with engineering for product improvements, and developing robust incident response strategies. We seek a technically skilled professional with 4-5 years of customer-facing experience, Linux expertise, and excellent communication abilities. You'll lead incident responses, provide training, and develop knowledge resources. Experience with incident management and on-call rotations is essential.
What You’ll Be Working On:
Troubleshoot and Resolve: Diagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training, ensuring minimal disruption to customer operations.
Implement and Optimize: Guide and assist customers in implementing and optimizing their HPC infrastructure to achieve maximum performance and efficiency.
Educate and Empower: Develop and deliver training materials, including internal training sessions, documentation, and knowledge base articles, to empower customers to effectively utilize our solutions.
Collaborate Internally: Work closely with internal engineering and product teams to provide valuable customer feedback and contribute to the improvement of product quality and the overall customer experience.
What You’ll Bring to the Team:
Technical Proficiency:
Essential Skills:
Bonus Skills :
Benefits:
Hybrid work schedule
Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $50 per pay period
Compensation Range
Compensation will be paid in the range of $140 -$165K. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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