Job Description

Description
Role:
Provide first-level technical support for desktop systems, hardware, and basic network issues, with additional responsibilities supporting the Symitar core banking system and related automation tasks. This is an entry-level position ideal for candidates with some IT experience and a strong willingness to learn and advance.
Essential Functions & Responsibilities;
Provide help desk support for desktop, hardware, and basic network issues.
Assist with setup, troubleshooting, and moves of IT equipment.
Support Symitar core banking system operations, including monitoring backups, print queues, and system refreshes.
Utilize basic scripting (PowerOn/Easy Writer) for automation and reporting tasks.
Maintain user security privileges and assist with onboarding/offboarding processes.
Monitor and process file transfers according to vendor timelines.
Collaborate with IT team and third-party vendors to resolve issues.
Document procedures and resolutions for recurring issues.
Maintain confidentiality and professionalism in all communications.
Requirements
Preferred Skills & Experience:
Up to 1 year of related IT support experience (preferred; not required).
Two-year college degree, technical certification, or equivalent training (preferred; not required).
Basic programming/scripting experience (PowerOn, FTA, or similar) is a plus.
Strong analytical and troubleshooting skills.
Familiarity with Microsoft Office/Microsoft 365 and Windows environments.
Excellent verbal and written communication skills.
Willingness to learn new technologies and processes.
Ability to diagnose and resolve basic technical issues.
Physical & Work Environment Requirements
Frequent bending, kneeling, and reaching; some lifting (less than 50 lbs).
On-site work at corporate office or as required.
Monday–Friday, 8:00 am–5:00 pm; occasional after-hours or weekend support.

Job Tags

Work at office, Monday to Friday

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