IT Help Desk Job at DiPasquale Moore, Kansas City, MO

dHRwTTJpNG5LNWhOMzFuN3NKMGFjREtMV2c9PQ==
  • DiPasquale Moore
  • Kansas City, MO

Job Description

IT Help Desk 

Summary

We are looking for a motivated and customer-oriented Entry Level IT Support Analyst to join our team. As an Entry Level IT Support Analyst, you will be responsible for providing technical support and troubleshooting to our employees and clients. You will also assist with installing, configuring, and maintaining hardware and software systems. You will work closely with senior IT staff and learn from their experience and guidance.

Responsibilities

  • Respond to phone calls, emails, and tickets from employees and clients who need technical assistance.
  • Diagnose and resolve issues related to hardware, software, network, and peripherals.
  • Escalate complex problems to senior IT staff and follow up until resolution.
  • Document and update IT help desk procedures and knowledge base.
  • Install, configure, and update hardware and software systems as needed.
  • Provide training and guidance to users on how to use IT systems and applications.
  • Stay updated on the latest IT trends and best practices.

Requirements

  • High school diploma or equivalent.
  • Basic knowledge of Windows, Android and IOS operating systems.
  • Basic knowledge of Microsoft 365 Office, Adobe Acrobat, and other common applications.
  • Basic knowledge of networking concepts and protocols.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new skills and technologies.

Job Tags

Full time, Work at office

Similar Jobs

Estancia Del Norte

Dishwasher (Steward) Job at Estancia Del Norte

 ...Job Title: Dishwasher/Kitchen Steward Department: Food and Beverage Supervisor: Food and Beverage Manager or Director Summary The role of a dishwasher or kitchen steward may seem behind-the-scenes, but it's absolutely essential to keeping the kitchen running... 

Confidential

AVP & Actuary, Chief Pricing Office Job at Confidential

 ...The Chief Pricing Office (CPO) is an independent, enterprise-wide owner of pricing value creation, ensuring that every deal and every line of business delivers sustainable, risk-appropriate economic value. The CPO serves as the central hub for pricing frameworks, tools... 

Castle Rock Construction Company of Colorado, LLC.

CDL Drivers Class A and Class B Job Job at Castle Rock Construction Company of Colorado, LLC.

CDL Drivers Class A and Class B JobTrucking Job SummaryCome Drive for an exciting Heavy Highway Construction Company that has been in...  ...joining our Team!!! CDL Drivers A and B are required and we stay local typically in the State of Colorado. Please call H.R. at 303-6... 

Allied Universal

Security Supervisor Job at Allied Universal

 ...Company Overview: Allied Universal North Americas leading security and facility services company offers rewarding careers that provide...  ...Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift providing coaching recognition... 

AIL

Remote Client Relations Specialist (Career Growth Opportunity) Job at AIL

 ...Work from home helping people who already requested information about benefit programs. Your job = follow up, see if they qualify,...  ...mentorship provided ~ Clear path to grow into leadership ~ Weekly pay + bonus opportunities What You Need Good communication...