Job Description
Responsibilities for this Position
Location: USA LA Bossier City
Full Part/Time: Full time
Job Req: RQ216145
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: Software Engineering
Job Qualifications: Skills: Agile Methodology, Cloud Platform, Software Solutions
Certifications: None
Experience: 1 + years of related experience
US Citizenship Required: Yes
Job Description: Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.
As a
Software Developer , you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You'll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.
If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.
HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT: - Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
- Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
- Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
- Maintain system integrity, availability, and security in alignment with federal compliance and security standards
- Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
- Support platform upgrades, testing, and reconfiguration across development, test, and production environments
- Monitor and tune applications and integrations to ensure optimal performance and reliability
- Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
- Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
- Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities
WHAT YOU'LL NEED TO SUCCEED: Education: Technical Training, Certification(s) or Degree
Experience: 1+ years of software development or platform engineering experience in cloud or enterprise environments.
Required Technical Skills: - Proficiency in JavaScript, Python and/or Java
- Experience developing and working with RESTful APIs
- Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
- Experience with version control systems (Git)
- Strong understanding of translating business needs into technical designs, user stories, and development tasks
Required Skills and Abilities: - Strong communication skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Proven ability to work independently while collaborating effectively within a team
Preferred Technical Skills: - Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
- Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
- Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
- Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
- Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud
Preferred Certifications: - AWS Certified Developer - Associate
- Google Cloud Certified - Professional Cloud Developer
Security Clearance Level: Must be able to obtain and maintain a Secret Clearance
Location: Hybrid at GDIT's Integrated Technology Center in Bossier City, LA
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Hybrid
Work Location: USA LA Bossier City
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI282950560
Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.
As a
Software Developer , you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You'll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.
If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.
HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT: - Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
- Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
- Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
- Maintain system integrity, availability, and security in alignment with federal compliance and security standards
- Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
- Support platform upgrades, testing, and reconfiguration across development, test, and production environments
- Monitor and tune applications and integrations to ensure optimal performance and reliability
- Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
- Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
- Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities
WHAT YOU'LL NEED TO SUCCEED: Education: Technical Training, Certification(s) or Degree
Experience: 1+ years of software development or platform engineering experience in cloud or enterprise environments.
Required Technical Skills: - Proficiency in JavaScript, Python and/or Java
- Experience developing and working with RESTful APIs
- Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
- Experience with version control systems (Git)
- Strong understanding of translating business needs into technical designs, user stories, and development tasks
Required Skills and Abilities: - Strong communication skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Proven ability to work independently while collaborating effectively within a team
Preferred Technical Skills: - Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
- Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
- Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
- Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
- Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud
Preferred Certifications: - AWS Certified Developer - Associate
- Google Cloud Certified - Professional Cloud Developer
Security Clearance Level: Must be able to obtain and maintain a Secret Clearance
Location: Hybrid at GDIT's Integrated Technology Center in Bossier City, LA
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Hybrid
Work Location: USA LA Bossier City
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI282950560
Job Tags
Full time, Temporary work, Immediate start, Remote work, Work from home, Worldwide, Flexible hours