Job Description

We are hiring a responsible and customer-focused Inbound Call Center Agent to answer incoming customer calls, provide accurate information, and resolve issues in a friendly, professional manner. Agents play a key role in supporting our clients and ensuring customer satisfaction.

Key Responsibilities

• Answer inbound calls from customers promptly and professionally.

• Provide information about products and services, answer questions, and help resolve complaints.
• Document customer interactions and update records in CRM systems.
• Escalate complex issues to supervisors when needed.
• Meet daily performance goals for quality and call handling.

• Follow established scripts, workflows, and company policies.

Qualifications

• High school diploma or equivalent.

• Strong verbal and written communication skills.
• Comfortable using computers, CRM tools, and multi-line phone systems.

• Customer service experience preferred (entry level welcome).

• Ability to stay calm and professional under pressure.

What We Offer

• Competitive pay with incentives

• Paid training

• Opportunities for growth

• Supportive team environment

Schedule

Monday–Friday

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